USD
CNYReturn &Warranty
Warranty and Service
The warranty time of HONSON is 6 months- 1 year regards to specific items, Within Warranty period, if underthe usage of instruction sheet, any product broken or damage, we willoffer the repair service for free or replacefor free.
Even if within the warranty period, if the following occurs, certain maintenance costs will be charged.
The malfunction and damaged caused by incorrect use, the unauthorized repairs and alteration.
The damage caused by fire, flood, abnormal voltage, other natural disasters and secondary product damage.
The product malfunction caused by the fall and transportation failures after purchase
The product malfunction caused by Not in accordance with the user manual operation
The malfunction and damaged caused by the other barriers (man-mad factors or external device).
Return & Exchange Conditions
Items returned without authorization will not be accepted.Items must be returned within 30 days after you receive them.Allitems must be in the same condition that you received it, unworn or unused, with tags, and in its original packagingYou'll also need the receipt or proof of purchase.When returning or exchanging items, customers must use a shipping method providing tracking information.
1.Non-returnable items
On sale items or gift cards are non-refundableDamage/Lost caused by customers is non-refundableOriginal repair parts is non-refundable.
2.General Return Process
Initiate a retum Please email us at infor@honsoncn.com wth photos andor videos of the tems and let us know your ordernumber Our customer service staff will determine the eligibilty for your retum request within 3 business days. Or directlycontact your sales.
Ship the tem back If your retum is accepted, well send you the retum address as well as instructions on how and where tosend your package (Note ltems retumed without authorzation wll not be accepted) We recommend that you send yourreturnvexchange in a shippng metnod provding tracking intormation as well as a signature, because we wll not be responsiblefor lost retum/exchange.
Refund or exchange when we receve your retumexchange, we will nspect the item in 3 workng days and then provde areplacement for an exchange or issue a refund.
3.Return Charge
If the retum is due to our problems (Such as incorrect products, quality problems of products), we will provide a full refund for you,I the retumn is due to the buyer's problem (such as dont like/want the ltem,ordered a wrong product/size) the buyershould pay the freight.
No restocking fee to be charged to the consumers for the return of a product.
4.Refunds
Once your return is received and inspected we will notiry you of the approval or rejection of your refund If you areapproved, the refund will be provided to the original method of payment within 2-3 working daysIf you haven't received the refund within 2-3 working days, please check your bank account again Then contact your bankor credit card company It may ake some time before a refund is official posted If you ve done allof this and you stll havenot received your refund, please contact us at infor@honsoncn.com
Please Note: we do not refund our original shipping cost
We can cancel the order for you if you contact us in time ater your purchase. I your payment finished and the parcel isnot shipped out, you can cancel your order before your item's delivery And we will refund full of your moneyOrders can't be canceled once the parcel is shipped out.
The warranty time of HONSON is 6 months- 1 year regards to specific items, Within Warranty period, if underthe usage of instruction sheet, any product broken or damage, we willoffer the repair service for free or replacefor free.
Even if within the warranty period, if the following occurs, certain maintenance costs will be charged.The malfunction and damaged caused by incorrect use, the unauthorized repairs and alteration.The damage caused by fire, flood, abnormal voltage, other natural disasters and secondary product damage.The product malfunction caused by the fall and transportation failures after purchaseThe product malfunction caused by Not in accordance with the user manual operationThe malfunction and damaged caused by the other barriers (man-mad factors or external device).Return & Exchange Conditions
Items returned without authorization will not be accepted.Items must be returned within 30 days after you receive them.Allitems must be in the same condition that you received it, unworn or unused, with tags, and in its original packagingYou'll also need the receipt or proof of purchase.When returning or exchanging items, customers must use a shipping method providing tracking information.
1.Non-returnable items
On sale items or gift cards are non-refundableDamage/Lost caused by customers is non-refundableOriginal repair parts is non-refundable.
2.General Return Process
Initiate a retum Please email us at infor@honsoncn.com wth photos andor videos of the tems and let us know your ordernumber Our customer service staff will determine the eligibilty for your retum request within 3 business days. Or directlycontact your sales.
Ship the tem back If your retum is accepted, well send you the retum address as well as instructions on how and where tosend your package (Note ltems retumed without authorzation wll not be accepted) We recommend that you send yourreturnvexchange in a shippng metnod provding tracking intormation as well as a signature, because we wll not be responsiblefor lost retum/exchange.
Refund or exchange when we receve your retumexchange, we will nspect the item in 3 workng days and then provde areplacement for an exchange or issue a refund.
3.Return Charge
If the retum is due to our problems (Such as incorrect products, quality problems of products), we will provide a full refund for you,I the retumn is due to the buyer's problem (such as dont like/want the ltem,ordered a wrong product/size) the buyershould pay the freight.
No restocking fee to be charged to the consumers for the return of a product.
4.Refunds
Once your return is received and inspected we will notiry you of the approval or rejection of your refund If you areapproved, the refund will be provided to the original method of payment within 2-3 working daysIf you haven't received the refund within 2-3 working days, please check your bank account again Then contact your bankor credit card company It may ake some time before a refund is official posted If you ve done allof this and you stll havenot received your refund, please contact us at infor@honsoncn.com
Please Note: we do not refund our original shipping cost
We can cancel the order for you if you contact us in time ater your purchase. I your payment finished and the parcel isnot shipped out, you can cancel your order before your item's delivery And we will refund full of your moneyOrders can't be canceled once the parcel is shipped out.
